Free Shipping

We offer free shipping on orders above INR 1,499.. The free shipping threshold may be revised from time to time without prior notice.

Cash on Delivery (COD)

Cash on Delivery (COD) is available at select serviceable locations only.

COD availability depends on your delivery PIN code and courier serviceability.

COD orders may require verification before dispatch.

We reserve the right to cancel unverified COD orders.

Order Processing & Dispatch

Orders are typically processed and dispatched within 1–3 business days.

During sales, promotions, holidays, or periods of high order volume, dispatch timelines may be longer.

Delivery Timeline

Most orders are delivered within 5–7 days from the date of shipment.

Delivery timelines are estimates and may vary based on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

If you require delivery by a specific date, please contact us at contact@truewest.in, and we will do our best to assist you.

Prepaid Orders

Prepaid orders are given higher processing priority and are generally delivered faster than Cash on Delivery (COD) orders.

Courier Partners

We work with multiple reputed courier partners to ensure reliable delivery across India.

For COD shipments, delivery personnel may attempt to contact the customer before delivery. If delivery calls or communication attempts are repeatedly unanswered, the courier partner may be unable to complete the delivery, and the shipment may be returned to us.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, True West shall not be held responsible for delays caused by factors beyond our control

Incorrect Address Information

Customers are responsible for providing accurate shipping details at the time of placing an order. Delays or non-delivery resulting from incorrect or incomplete addresses may lead to additional shipping charges.

Contact Us

For any shipping-related questions or assistance, please contact us at:

Email: contact@truewest.in

We are always happy to help.