TrueWest ADMIN

Return & Exchange

Admin Portal — Eligibility restrictions can be overridden

🔍 Fetching order...

👤 Customer History: Exchanges: 0 Returns: 0 Exchange Fee: FREE Return Fee: FREE

Admin Override — proceed despite delivery / date restriction

⚠️ Bypasses delivery check. Order processed regardless of status or date.

0 items selected

⚠️ Please select at least one item

⚠️ Please select return or exchange

💰 First return is FREE. ₹200 fee applies from 2nd return onwards.

⚠️ Please select a reason

0/50 words

⚠️ Please provide details (max 50 words)

Return Fee Admin can edit

Return Processing Fee

Total Fee 0.00

🟢 Waive Return Fee for this customer

Skips ₹200 return fee. Backend tags order admin-fee-waived — excluded from future fee count.

Override — No returnable fulfillments. Tag order for manual processing.

⚠️ Shopify return mutation skipped. Order tagged admin-manual-return.

Override — Items not mapped to fulfillments. Tag for manual processing.

⚠️ Items not auto-linked in Shopify. Order tagged for manual return handling.

⏳ Submitting return...

🎉 First Exchange processing is FREE

💰 Payment Breakdown (Admin can edit)

Price Difference ₹

Custom Size Fee ₹

Exchange Processing Fee ₹

Total Amount Due ₹0.00

🟢 Waive ALL fees for this exchange

Skips all fee line items. Auto-completes draft. Tags order admin-fee-waived — excluded from future fee count.

⏳ Creating exchange order...

✅ Request Submitted!

Reference / Order Number

—

Admin created

🏷️

Manual Processing Required

Order has been tagged in Shopify for manual processing.